Returns & Refunds

Most Kultkit projects are made to order with your branding, specifications and quantities. Because of this, custom and personalized items are generally not eligible for return unless there is a defect or error on our part.

We will offer a replacement, rework or refund when:

• Products arrive damaged or defective.
• There is a material production error compared to the approved specification.
• Incorrect items or quantities were delivered.

Please report issues within 7 days of delivery with photos and your order reference so we can assess and resolve quickly.

Returns may not be accepted when:

• You approved proofs or samples before production.
• Variations fall within agreed manufacturing tolerances (e.g. minor colour or print variance).
• Products show normal wear after delivery or improper storage.

Email admin@kultkit.com with your order details, a description of the issue and supporting images. Our team will review and respond with next steps — repair, replacement or refund as appropriate.